Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Apparel, hats, and other small merchandise are generally processed within 3–5 business days. Processing times may be longer during releases, holidays, or periods of high order volume.
Orders are not shipped or delivered on weekends or holidays. Once an order ships, tracking information will be sent to the email address provided during checkout.
MERCHANDISE SHIPPING
Available shipping methods and charges for apparel, hats, and other small merchandise are displayed during checkout. Delivery times shown by the carrier are estimates and are not guaranteed.
Wilcox Studios is not responsible for carrier delays, weather disruptions, or other events outside our reasonable control.
ORIGINAL ARTWORK
Shipping and delivery arrangements for original artwork vary according to the artwork’s dimensions, weight, surface, framing, destination, and packaging requirements.
Unless a shipping charge is specifically displayed during checkout, shipping, delivery, and installation are not included in the listed price of an original artwork.
Please contact Wilcox Studios before purchasing a large or oversized artwork to discuss delivery options and receive a quote. Depending on the artwork and destination, delivery may be arranged through FedEx, freight service, a specialized art carrier, or another appropriate method.
CHICAGOLAND DELIVERY AND INSTALLATION
Local delivery and optional installation may be available throughout Chicago and the surrounding Chicagoland area for an additional fee. The fee is determined by the delivery location, artwork size, building access, installation requirements, and any special handling involved.
All local delivery and installation details, pricing, and scheduling must be confirmed in advance.
SEPARATELY QUOTED SHIPPING
When shipping or delivery is quoted separately, the artwork will not be released or shipped until the customer approves the quote and pays the applicable delivery charges.
If suitable shipping cannot be arranged or the customer declines the separately quoted cost, Wilcox Studios may cancel the artwork order and refund the purchase price to the original payment method.
DELIVERY ESTIMATES
Any processing, shipping, delivery, or installation date provided by Wilcox Studios or a carrier is an estimate. If an order cannot be shipped within the stated timeframe, we will notify the customer and provide any options required by applicable law.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Wilcox Studios is not responsible for delays or additional charges caused by an incorrect address, refused delivery, failed delivery attempt, or unclaimed shipment.
Additional charges required to redirect or reship an order are the customer’s responsibility.
DAMAGED SHIPMENTS
Inspect your order promptly upon delivery. If an item arrives damaged, contact Wilcox Studios within 3 calendar days and include the order number and clear photographs of:
* The damaged item
* The exterior shipping box or container
* All interior packaging
* The shipping label
Keep all original packaging while the claim is reviewed. Do not discard, repair, install, or alter a damaged item before receiving instructions from Wilcox Studios.
If shipping damage is verified, Wilcox Studios will provide an appropriate resolution, which may include repair, replacement when available, or a refund.
Last updated: September 9, 2026.